FAQ
If your question is not addressed below, please feel free to get in touch here with any questions.
HOLIDAY SHIPPING DEADLINES
Please keep in mind the studio’s printing, framing and shipping partners experience high volume during the holiday season and tracking updates may take longer than normal. Holiday deadlines are not guaranteed.
For estimated arrival by 12/25, please place orders by…
For framed prints: 12/1
For unframed prints: 12/7
For signed/editioned prints: 11/25
Please note, shipping deadlines are estimated and Emily does not have control over timing once packages are in the hands of the carrier. These dates apply to the continental U.S. only. If you’re concerned with arrival times, it’s always a good idea to order extra early!
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Please see Holiday Shipping Deadline above.
Originals ship with insurance and tracking within the U.S., signature required. Fine art takes time to carefully package, print and/or frame (it’s worth the wait!).Items are generally ready to ship within the following timeframes:
Original artwork (unframed): 1 week
Original artwork (framed): 4 - 6 weeksPrints:
Unframed prints: 1 - 2 weeks
Framed prints: 2 - 3 weeks
Signed/editioned prints: 1 - 3 weeks
Expedited shipping:
Available within U.S. upon request, please contact Emily for info. Note, production time is generally not expedited, only shipping. -
A flat shipping fee will be applied at checkout. Actual shipping cost may vary. If it is more than the flat rate, an invoice will be sent for the difference; if it is less, you will be credited. Email Emily if you would like a shipping quote before ordering.
Please note that customs, import or other potential fees are the sole responsibility of the purchaser. EKS Studio is not responsible for any additional fees and has no control over any possible delays with international orders. -
All sales of original art, editioned prints and framed prints are final, except in the case of shipping damage* or other special circumstance. Please feel free to contact Emily with any questions before placing your order.
Unframed open edition (not numbered) prints may be exchanged only. Please contact Emily within 7 days of delivery to request an exchange for unframed prints. Prints must be mailed back in their original condition. Unfortunately, original shipping fees cannot be refunded. Return shipping is the responsibility of the buyer.*If your order arrives damaged please get in touch within 14 days of the delivery date. Please include photos of: 1) damaged product, 2) interior packaging, 3) exterior packaging (box). All three are required to file a claim with our carrier. (Unfortuntaley, orders reported lost, stolen or damaged after the 14 days, or without photographic evidence of damage and packaging materials, will not qualify for replacement or reimbursement.)
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Available for purchase here.
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I absolutely love working with interior designers! I'm happy to offer a discount to the design trade, please email here for more info.
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Yes, I sell wholesale art prints to lovely shops like yours!
Get in touch to learn more or place an order on Bulletin or get 50% off your first order and 1 year free shipping on Faire.
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Emily Keating Snyder remains the sole copyright holder of all original artwork and prints carrying her name, unless otherwise indicated or approved.
Artist retains copyright on all artwork (including prints).